PRIVACY POLICY

Hardware Mercantile International, LLC. respects your privacy.  All information collected on this site will not be sold or disclosed to unauthorized parties.

SHIPPING POLICY

• All orders are shipped FedEx Ground (Expedited shipping available at an additional cost)
• Free shipping on orders of $250 or more within the continental U.S.
• Minimum order is $125
• Residential addresses will pay a surcharge.
• C.O.D. charges are $15.00 per box. The number of boxes is determined by the size of the order.  We always try to consolidate the order in as few boxes as possible.
• Most orders are shipped within 24 hours (excluding weekends and holidays)
• Claims for damaged or missing goods must be called into our office within 10 days of receipt of goods.
• All items are shipped from Margate, FL  33063
• Backorders may be cancelled at our discretion.

RETURN POLICY

• If you are not satisfied with your order for any reason, you may return it within 20 days for a refund or exchange providing merchandise is in original packaging and is in resalable condition.
• Please call 1(800) 423-4712 for a return authorization.
• A restocking fee of 15% may apply.
• No returns on special order items, international shipments, or items purchased for hurricanes or other emergency situations.
• The original shipping and handling charges (if applicable) are not refundable.
• Customer is responsible for return shipping charges.
• If the error is our fault (wrong item, defective, etc.) we will pay return shipping charges.

EMPLOYMENT OPPORTUNITIES

Independent Sales Reps.  – email your resume:   cs@hmi.com    Attn:  Human Resources
Fax resume:  (954) 532-6973 Attn:  Human Resources

TERMS

C.O.D. ($15.00 charge per box applies)
Co-op/Warehouse Billing Available